GE Appliances, a Haier company Consumer Service Specialist in Tempe, Arizona
USA, Tempe, AZ
Job Posting Title
Consumer Service Specialist
GE Appliances is looking for a Consumer Service Specialist (CSS) to work in their Business Center. The CSS is a key position which requires daily interactions with customers, technicians, managers and service support personnel. The CSS is responsible for achieving set standards with four metrics: Internal Quality, Completed Calls per 8-hour day (CC8D), SOD (Start of Day) and Availability. The CSS must be an outgoing and friendly individual with excellent interpersonal, verbal and written communication skills.
GE Appliances offers an excellent compensation package, bonus program, generous health and welfare benefits including medical, dental, vision, and some others. In addition, we offer retirement savings 401K plan, 12 paid holidays, paid personal time off, and generous discounts on our products
What you will Do
Interact with Technicians, Consumers, Customers, CSM’s and the call center daily with regards to managing a Technician’s route.
Responsible for building and creating efficient routes by right-sizing AM/PM, tightening up routes based on geography, and managing forced calls. Additionally, checking part calls to ensure they deliver in time for service.
Reschedule customer calls
Deliver friendly and engaging customer service to internal and external customers by telephone, and email. Model friendly, enthusiastic customer service with an emphasis of taking care of the customer.
At this time, due to COVID-19 Pandemic, this is a work from home opportunity. However, as the conditions change, this role will transition back to an office position working in the Business Center in Tempe, AZ
Working conditions are normal for an office environment.
Work may require occasional weekend and/or evening work.
Work schedule varies and may change at any time.
What you need to Succeed
HS Diploma or General Education Degree (GED)
At least 6 months experience in a high-volume customer service role
Excellent organizational skills and attention to detail.
Excellent oral communication skills, specifically telephone skills.
Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines.
Must possess a high degree of integrity and ability to maintain confidentiality.
Must be a motivated self-starter, clear thinker and fast learner.
Ability to listen actively to correctly understand customer’s requirements, questions or complaints.
Working relationships with a field-based clientele
Ability to learn geography/read a map
Data entry experience
- 1-2 year of previous dispatch experience.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.