GE Appliances, a Haier company ASI-Product Support Specialist in Rapid City, South Dakota
USA, Rapid City, SD
Job Posting Title
ASI-Product Support Specialist
Product Support Specialist assist General Electric Appliance customers at all levels, by receiving inbound calls about major appliance inquiries. Customer calls vary from pre-sale information, product registrations, part sales, product trouble shooting and scheduling service appointments. They work side by side with a team of about 20 agents daily; in a fun, friendly, family environment. The pay is at an hourly rate plus incentives and sale commissions, with weekly paydays. Department hours are 6 a.m. until 6 p.m. M-F & 6 a.m. until 5 p.m. Sat. (Rotating). This is a great position for those wanting to expand their customer service skills and have room for advancement.
What you will Do
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides consumer assistance (phone/online) with the interpretation and resolution of problems.
Communicates correct product operation and care instructions
Promotes features and benefits of GE branded products and services.
Sells use and care guides, parts and service contracts.
Refers consumer calls to appropriate business component, service provider or internal customer relations for assistance.
Adhere to safety policies and procedures to ensure a safe work environment for all.
Other duties as assigned.
What you need to Succeed
Possesses positive, can-do attitude with bias for action; demonstrates sense of urgency and commitment to see things through.
High school degree or equivalent required.
In-depth knowledge of GE products, processes, policies and guidelines preferred.
Previous sales experience a plus strong written communication skills, good typing ability, and computer skills – comfort navigating multiple online applications.
Exceptional interpersonal skills – able to build connection to consumer, WOW them by exceeding their service expectations, and create fans of our service.
Strong work ethic; works independently, researching and analyzing data in expedient manner to a reasonable, satisfactory resolution; persistent and able to push through obstacles to achieve success.
Flexible hours including early mornings, evenings, weekends and holidays
Works under Team Developer. Follows procedures as outlined and required for the position.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.