GE Appliances, a Haier company ASI-Customer Service Rep. (Work From Home) in Rapid City, South Dakota
USA, Rapid City, SD
Job Posting Title
ASI-Customer Service Rep. (Work From Home)
You would be assisting GE Appliance customers at all levels, by receiving inbound calls. You would be answering questions about major appliance deliveries. This position is a work-from-home opportunity with a full time or part-time schedule. The department hours are Monday thru Friday from 6 a.m. until 8 p.m., and rotating Saturday 6 a.m. until 5 p.m. The pay is at $13.00 an hour plus incentives. For the past 30 years, we have developed a culture of celebrating and rewarding our employees. We take pride in providing community outreach. We also offer exciting promotional opportunities and career paths. We offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement and the ability to earn paid time off. This is a great position for those wanting to make a positive impact to the owner experience.
What you will Do
WHAT YOU WILL DO:
After 3 weeks of training, you will use Windows-based programs and other internal applications to:
Assist customers through inbound telephone calls for inquiries on appliance deliveries
Provide information on product availability, delivery and order processing.
Schedule deliveries and resolve post-delivery issues.
Offer alternate resolutions for customer concerns.
Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.
Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution
Other duties as assigned by Leadership.
Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
What you need to Succeed
Requirements for Work Environment
Must be located within Rapid City, SD and surrounding area
Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, cords to hook it all up and the ethernet cord)
Local internet provider (no satellite or DSL internet connections allowed due to security issues)
Wireless Router (capable of handling minimum internet speeds of: 8.0 Mbps Download 1.5 Mbps Upload)
Internet speeds that are no lower than the minimum 10 Mbps Download and 5 Mbps Upload (wired connection).
WHAT YOU NEED TO SUCCEED:
High School Diploma or GED preferred
Two+ years sales or service experience desired
Passion for customer service and problem solving
Exceptional organizational skills;
effectively utilize time management, ability to multi-task, and use critical thinking
Organized and thorough, with effective time management skills
Able to prioritize and plan to rapid satisfactory resolutions.
Ability to adapt to change
Flexible with ability to take direction from management yet work independent to achieve goals.
Excellent written communication skills,
Good typing ability, and computer skills - comfort navigating multiple online applications.
Good listening and questioning skills, with ability to resolve conflict
Excellent sense of ownership with proven follow-through skills.
Exceptional negotiation & conflict resolution skills;
Able to diffuse difficult situations or irate customers resulting in satisfactory resolution.
Proven attendance record showing dependability/accountability to work as scheduled
Proven ability to accept constructive feedback and apply coaching
Desire to work in a team environment to work towards common goals
Ability to remain calm and patient while handling challenging customer concerns
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.