GE Appliances, a Haier company Builder Specialist- (REMOTE) Northeast in New York City, New York
USA, New York City, NY
Job Posting Title
Builder Specialist- (REMOTE) Northeast
The Local Delivery organization specializes in the delivery and installation of appliances via a 3rd party network of over 130 delivery agents throughout the United States. The Builder Specialist role will support the Local Delivery team in executing the highest quality delivery experience for GE Appliance commercial customers. This position will work closely with delivery agents, sales, and customers. Candidate can be located anywhere in the Northeast (Work from home).
What you will Do
Work directly with the sales team and third-party Local Delivery Agents to understand and execute appliances delivery and installation to new Builder job sites.
Collaborate with sales team to understand upcoming new Builder jobs
Perform builder site assessment with sales team and job superintendent; review builder site readiness guidelines
Visit builder sites both pre- and post-delivery to ensure customer expectations were met
Visit builder sites to ensure quality of product via post-delivery installation audits
Provide on-site delivery/installation support; issue resolution
Delivery team safety; review job safety/OHSA requirements
Appliance installation and product handling training
Site Assessment with sales team and job Superintendent; review site readiness guidelines
Review installation policies per installation manuals
Analysis builder exception form data for trends and corrective action
Create relationships with customers to identify customer needs and recommend appropriate solutions.
We will consider candidates working virtually in the Northeast region (i.e.: NY, NJ, PA, MD, DE, MA and CT)
What you need to Succeed
Understand Builder Site Requirements
Possess appliance installation knowledge
Excellent customer service skills, both written and oral
Ability to solve problems
Strong computer skills in Microsoft Word, Excel, PowerPoint and Outlook
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.