GE Appliances, a Haier company Senior IT Systems & Facilities Specialist in Memphis, Tennessee
USA, Memphis, TN
Job Posting Title
Senior IT Systems & Facilities Specialist
Systems/Telecom Assistant for 400+ person telephone service center.
What you will Do
Perform Windows 10 administrative functions and maintain and program specialized software applications.
Troubleshoot PC’s, networks, wiring, software applications, troubleshoot VOIP telephone system & telecom network.
Prepare and distribute daily reports and perform back-ups and maintain archives.
Process experts for all applications and cross functional support throughout the business enterprise.
Administer and maintain OSC, SMC, COPS user accounts.
Administer third party call taking work requests and set-up.
Support and administration of systems department functions.
Must be able to interface with Management, end-users and other technical support.
Perform facility related functions
Support call center operations.
Operational support for routing; call routing and database maintenance.
Must be able to gain the understanding of and lead projects and initiatives for ASI IT.
Must coordinate efforts with IT LVL, IT Rapid, Leadership, as well as agents.
Adhere to safety policies and procedures to ensure a safe work environment for all.
Other duties as assigned by the IT-EHS Facilities Systems Manager.
What you need to Succeed
Requires experience with network troubleshooting, Microsoft Office Applications, data conversion/manipulation, telephone systems; normally acquired through completion of an associate’s degree and/or five years of progressively related company PC experience working with IT.
Must have analytical ability necessary to handle moderately complex spreadsheets and databases.
Requires some experience with telephone systems such as Avaya in a VOIP environment.
Requires experience with remote desktop.
Call routing and database maintenance.
Must be able to work flexible hours including evenings, weekends, and holidays.
Demonstrated ability to manage projects, coordinate multiple resources and prioritize tasks.
Good organization, time management and interpersonal skills.
Drive ASI Cultural Values & the ‘way we work’, ensuring delivery of consistent quality scores & World Class Customer Service.
Acts with integrity. Seeks leadership guidance as necessary yet acts autonomously to execute job responsibilities. Recommends & follows procedures as required for the position. Works under general direction of IT-EHS Systems Manager.
Works independently, providing assistance to the Systems Manager and ASI. Exercises initiative and judgment on a regular basis.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.