GE Appliances, a Haier company Parts Fulfillment Specialist in Louisville, Kentucky
USA, Louisville, KY
Job Posting Title
Parts Fulfillment Specialist
The Parts Fulfillment Specialist oversees the demand and inventory replenishment planning for our parts warehouses. This role has a direct impact on our ownership experience for our customers by ensuring our service, retail and installation parts are at the correct inventory levels in each of our warehouses. This role will contribute directly to the success of the organization through the management of inventory, concessions spend and service metrics. Our Service organization relies on our ability to provide immediate availability of parts to repair our appliances and the Sales team needs great availability of retail and installation parts to generate margin for the business.
What you will Do
Forecast demand and execute replenishment supply orders between warehouses to achieve fulfillment targets.
Manage inventory levels across the Parts distribution network – overall responsibility for multi-million-dollar inventory.
Utilize Oracle system tools such as IO, Demantra, ASCP to detect inventory issues early before they become customer backorders.
Analyze sales orders to ensure the right inventory is at the right warehouse locations
Work with the consumer relations (CR) team to identify parts currently produced in our factory to be fulfilled for concessions orders.
Communicate daily with the factories, CR, ASI, parts fulfillment on orders that can be fulfilled out of the factory.
Drive for quick resolution of customer/backorder issues by working cross functionally with product management, sourcing, factory, distribution and field service
What you need to Succeed
Associates or Bachelor’s degree from an accredited university/college or a minimum of three years of work experience
Minimum three years of work experience
Strong analytical skills, able to analyze data from multiple sources to arrive at an optimal solution for service and cost
Inclusive with a track record of working successfully within cross functional teams and across multiple organizations
Excellent written and verbal communication skills with the ability to adapt personal communication style to the needs of the audience
Minimum one year of work experience within a Supply Chain or Customer Service function
Data analysis skills utilizing available system tools (SAS, Microsoft Access, Excel and/or other digital tools)
Prior parts concessions experience
Prior use of Oracle ERP SCM applications
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.