GE Appliances, a Haier company Distribution Sales Support Operation (DSSO) Representative in Louisville, Kentucky

Job Location

USA, Louisville, KY

Job Posting Title

Distribution Sales Support Operation (DSSO) Representative

The Challenge

The Distribution Sales Support Representative will support the GE Local Delivery Network to resolve issues and answer questions related to GE and Non-GE vendor shipments.

What you will Do

Essential Responsibilities:

  • Research and respond accurately to Non-GEA Vendors requests on home delivery issues.

  • Utilize multiple GEA Systems to research vendor shipments and location of inventory.

  • Review and analyze data retrieved to determine future actions

  • Process claims and credits when warranted.

  • Communicate with local delivery agents and Non-GE vendors daily.

  • Manage metric reports and status updates to Leadership and Non-GE vendors

  • Train new team members

  • Back up other areas of DSSO as needed.

What you need to Succeed

Qualifications/Requirements:

  • High School Diploma or better

  • 2+ years of work experience preferably in customer service or related field

  • Self-directed with a strong work ethic

  • High energy level with excellent interpersonal skills

  • Detail Oriented

  • Excellent interpersonal skills, both verbal and written

Desired Characteristics:

  • 2+ years in a professional environment

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.